Here are some answers to questions customers frequently ask.

Are you licensed, bonded, and insured?
Yes, we are a licensed general contractor in Marion County, Indiana. Our license number is GL1300009. We have over a million dollars in both liability insurance and workman’s comp insurance. Please contact us if you have further questions about these documents.
Are you certified for lead renovation?
Yes, we are certified with the EPA for lead renovation. Our certification number is NAT-F164232-1. Please contact us if you have further questions about this service.
Do you apply for permits and inspections?
Yes, we will file all necessary permits and handle all necessary inspections. Please contact us if you have further questions about this.
Will you stay on schedule?
Yes, will will stay on schedule, and weather or unforeseen emergencies are the only exceptions. If there must be a change to the schedule, your contact at VIP will let you know as soon as possible. Please contact us if you have further questions about this.
How do you handle changes to the project?
Any changes to your project, such as hidden water damage or mold, which would increase the price, will not be completed without signed approval from you. We will stop all work until we’ve agreed on the correct course of action for you, your budget, and your home. Please contact us if you have further questions about this.
Do you offer a warranty on labor?
Yes, VIP will provide you with a written 2-year warranty on all labor. Please contact us if you have further questions about this.
Does the manufacturer offer a warranty on materials?
Yes, all the materials used by VIP are new and many come with manufacturer’s warranty. We will provide this information to you. Please contact us if you have further questions about this.
How does VIP protect my home and belongings during the project?
We are committed to protecting your home and to ensure this, we use booties and plastic tarps on all walking areas and complete cleanup of tools and trash on a daily basis. Please contact us if you have further questions about this.
How does VIP resolve disputes?
If a dispute arises, then you, the homeowner, your contact representative, and the owner of VIP, Jim Smith, will work together to resolve it. Our commitment to our customers means we want to provide exactly the service you’re looking for. Please contact us if you have further questions about this.
What locations does VIP serve?
VIP Home Solutions serves primarily central Indiana. Please contact us if you have further questions about this.
Is this job too small?
No! While we are not a handyman service, there is no remodel or update too small. Please contact us if you have further questions about this.
What does VIP stand for?
VIP stands for ‘Vision Improvement Professionals’ and our goal is to bring the vision you have for your home into reality!
Are you experienced working with insurance?
Yes, our team is Xactimate trained and can easily work with your insurance adjuster. Please contact us if you have further questions about this.
Are you experienced working with home inspections?
Yes, our team can work with your realtor to streamline the bidding process to address all the issues from your home inspection report. Please contact us if you have further questions about this.